![]() ![]() Rest assured that we will never make the mistake of not caring. I hope that you will take some comfort in knowing that we truly do value your loyalty, and do care about your concerns and satisfaction. I have personally discussed and forwarded your comments to our Hotel Operations and Housekeeping Manager so we can prevent this experience. Thank you for your comments, so that we may take advantage of these opportunities to work on our environments. We work hard each day to provide the finest hotel and casino entertainment experiences available, so we take our role seriously in making all our customer’s visits enjoyable ones. Hello Chasity, Let me begin by saying that we are always concerned when we hear from a customer that has encountered people, products, processes, or facilities at our property that diminished their vacation enjoyment.
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